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Oregon Health and Science University
Portland, Oregon
Oregon Health and Science University
Portland, Oregon
Oregon Health and Science University
Portland, Oregon
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Details
Posted: 22-Mar-23
Location: Portland, Oregon
Salary: Open
Internal Number: 41205
Position Number: D95723
Description:
A person in the temporary Night Porter role acts as a Front Desk Agent, prepares the Auditor for reconciling the day's financial activities, tends to guest requests and concerns, assists with keeping public areas clean, and provides general support to other staff.
9-10 hour shifts per week will include weekend nights and some holidays. A person in this position needs to be able to make decisions independently within set guidelines, with or without a manager on property.
Key elements of the role include:
- completing pre-Audit tasks (e.g., checking that all reservations are entered and accurate, closing tills, checking for due outs, etc.)
- checking guests in and out of the hotel, answering phones, making reservations, corresponding via email, answering guest questions
- tending to guest requests, concerns/complaints
- working closely with Security/Campus Public Safety officers to address security concerns
- stocking the bell closet and linen closets
- general cleaning including areas such as the break room, front desk and back office, lobby, restrooms, and courtyard/pool area. Also includes sanitizing key cards and pens.
A strong candidate is someone who has problem solving and deescalating experience, is reliable and a thoughtful team player, enjoys a busy atmosphere, can work with minimal supervision, and has an eye for detail.
Previous hotel experience is required, Night Porter/Night Audit experience is a plus.
9-10 hour shifts per week will include weekend nights and some holidays. A person in this position needs to be able to make decisions independently within set guidelines, with or without a manager on property.
Key elements of the role include:
- completing pre-Audit tasks (e.g., checking that all reservations are entered and accurate, closing tills, checking for due outs, etc.)
- checking guests in and out of the hotel, answering phones, making reservations, corresponding via email, answering guest questions
- tending to guest requests, concerns/complaints
- working closely with Security/Campus Public Safety officers to address security concerns
- stocking the bell closet and linen closets
- general cleaning including areas such as the break room, front desk and back office, lobby, restrooms, and courtyard/pool area. Also includes sanitizing key cards and pens.
A strong candidate is someone who has problem solving and deescalating experience, is reliable and a thoughtful team player, enjoys a busy atmosphere, can work with minimal supervision, and has an eye for detail.
Previous hotel experience is required, Night Porter/Night Audit experience is a plus.
Minimum Qualifications:
- Prior hotel front desk experience;
- Experience with problem solving and conflict resolution Ability to clearly and respectfully communicate in English with a diverse customer base in-person, in writing, by telephone or by email to include;
- Confidence making direct eye contact with guests.
Preferred Qualifications:
- Experience working overnight shifts
- Familiarity with OPERA property management system
About Portland State University
Located in Portland, Oregon, one of the nation's most livable cities, the University's innovative approach to education combines academic rigor in the classroom with field-based experiences through internships and classroom projects with community partners. The University's 49-acre downtown campus exhibits Portland State's commitment to sustainability with green buildings, while many of the 124 bachelor's, master's, and doctoral degrees incorporate sustainability into the curriculum. PSU's motto, "Let Knowledge Serve the City," inspires the teaching and research of an accomplished faculty whose work and students span the globe. PSU seeks talented individuals who understand our values and strategic goals and enjoy sharing ideas and collaborating in an environment of mutual respect to achieve those values and goals. We are committed to leading through engagement and seek individuals who support this strategy. Engagement describes Portland State's collaborative approach to the exchange of knowledge and resources with local, regional, national, and global partners for mutual benefit of students, faculty, and the community. As a component of the Diversity Action Plan and the President's... Strategic Mission of achieving global excellence, Portland State University strives to become an institution that is recognized nationally and internationally for the accomplishments of its faculty, the reputation of its programs, and the preparation of it students as world citizens. For more information visit http://www.pdx.edu/about-portland-state
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