The MSPU PAS Resource Specialist provides high quality customer service to both external and internal customers and has the primary responsibility to schedule and coordinate the GI procedure units schedules as well as support the scheduling needs across MSPU, financial screening, patient eligibility for services, and complex referrals. This is accomplished with coordination and leadership with other PAS staff and support personnel across the organization.
This is a temporary position, to be held for approximately 6 months.
Scheduling and Coordinating GI Procedures : Responsible for scheduling of procedures, both anesthesia and non-anesthesia in multiple locations. Responsible for all the scheduling, rescheduling and canceling procedures. Schedules recovery into the Procedural Care Unit and arranges interpreters when necessary. Gathers and verifies patient demographic information. Arranges interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming procedures. Investigates scheduling errors, patient volume, flow, cancelled and rescheduled appointments.Support in the coordinating and scheduling ancillary services preceding and / or during surgical procedures. Maintains a service-based working knowledge of diagnostic and procedural coding. Confirms patient eligibility for health care coverage. Maintains current information on managed care insurance plans. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area. Fills in as needed for any subordinate PAS position within the service areas.
Template Management : Maintains current information regarding schedules and procedure for providers and updates templates accordingly. Maintains current information on managed care insurance plans serves as liaison and information resource for physicians, nursing support staff, co-workers, Admitting Department, Surgery Office, and Periop Services.
Scheduling other MPSU Procedures, Other Work in MPSU: Responsible for scheduling in other MPSU locations (Cardiac Cath Lab, EP, Interventional Radiology, MPSU) as needed for back up or overflow volume needs. Obtains managed care authorizations for procedures as needed. Manages complex referrals as needed. Covers the PAS or HUC role at the front desk locations of the procedure units as needed.
Telecommunications : Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
Special Projects: Special projects as assigned, including, but not limited to standard work review, schedule scrub, improvement events, data extraction. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area. Fills in as needed for any subordinate PAS position within the service areas.
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations.
The candidate must have a thorough knowledge of PAS policies and procedures.
Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills.
Excellent verbal and written communications skills.
Strong customer service orientation.
Demonstrated effectiveness in confrontational customer interactions.
High levels of accountability and reliability.
Ability to receive and provide construction feedback to others.
Must be able to perform the essential functions of the position with or without accommodation.
Preference given to candidates with knowledge of OHSUs PAS policies and procedures, with completed PAS training and core competencies, and with previous PAS experience.
1 year or more of GI or other procedural scheduling.
Proficient with MS Office (including Outlook, Word, and Excel).
Excellent verbal and written communication skills.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm