This position directly supports the department objectives to provide excellent clinical care through professional response to patient needs related to scheduling and authorization of outpatient appointments and surgery.
The PAS Resource Specialist provides assistance to other PAS personnel in the use of PAS network software and department-specific scheduling issues. The PAS Resource Specialist provides suggestions and takes an active role in the problem-solving processes required to ensure efficiency in all PAS functions. The Specialist works with other PAS Resource Specialists in the department to ensure that other clinic functions are running smoothly and communicates problems to the PAS Supervisor or Department Administrator. This position reports directly to the Clinical Practice Manager through the PAS Supervisor.
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations
A thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU
Minimum of 6 months experience with high volume, multi-line phone system
Working knowledge and understanding of medical terminology
Proficiency with MS Office Suite (including Outlook, Word, and Excel)
Thorough knowledge of electronic patient scheduling programs
Experience with database entry
Excellent verbal and written communications skills
Strong customer service orientation
Demonstrated effectiveness in confrontational customer interactions
Effectively deal with highly emotional needs of surgical patients and individuals
Managed care (using E.A.R.L. to process all Managed Care; expert in working Referrals Received and Referrals to submit reports
Strong team/collaborative skills. Ability to problem solve within a team environment
Strong critical thinking/problem solving skills
This position qualifies for theoption to be able to telework from home 3 days aweek, after 6 month probationary period
Surgery department experience
Experience with Diagnostic Authorizations
Knowledge of OHSU system software including EPIC, Op-time, and electronic eligibility systems (i.e. Veripoint)
Experience with surgical scheduling procedures, surgery authorization processes, and hospital admission policies/procedures within an orthopedic environment
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm