The purpose of this position is to supervise, schedule, and develop EVS staff to meet the needs of patients, visitors, and staff. . This position is responsible for providing direct supervision over EVS Technicians, assigning work, developing staff schedules, addressing patient and visitor requests, ensuring the completion of work to the standard, and ensuring excellence in maintaining a clean, safe, orderly and attractive patient care environment. In addition, this position is charged with upholding the mission of the department and organization through continuous improvement.
Manages and supervises departmental staff by confirming, validating and teaching staff to uphold the department mission: provide an exceptional patient experience; ensure a clean environment that does not contribute to the spread of healthcare associated infection; and to facilitate timely patient flow.
Ensures staffing assignments are complete to avoid missed assignments and/or unnecessary use of premium pay.
Maintains a working knowledge of the hospital bed tracking system (Epic) and ensures response times are met.
Manages staffing and the operations to allow for breaks and lunches that are consistent with Oregon Law, OHSU policy, and applicable collective bargaining agreements.
Ensures accurate timekeeping for staff.
Demonstrates strong team player skills and the ability to work harmoniously with a diverse workforce.
Manages and maintain pager and closet keys controls for the department shift.
Maintains employee records per OHSU policy.
Assists in creating an employment environment that supports a knowledgeable, passionate, productive, safe, and engaged staff.
Develops one on one rapport and professional relationship with all direct reports.
Assists department management with hiring staff.
Responsible for delivery and documentation of performance management: evaluations, recognition, coaching and progressive discipline.
Provides training, coaching and instruction of department changes.
Assists with New Employee Orientation.
Swiftly identifies and resolves interpersonal conflict
Ensures an exceptional experience for our patients and visitors.
Rounds on patients and facility to ensure service quality.
Interviews patients, as necessary, to ensure exceptional experience.
Serves consistently as a liaison between all shifts.
Provides service recovery as needed.
Manages up employees and colleague
Quality & Safety
Provides a safe environment for patient care.
Ensures staff compliance to standard work by reviewing and confirming on a consistent basis.
Rounds on EVS staff, nurse managers, and key internal customers on a daily basis.
Provides inservicing on equipment, chemicals and standards.
Inspects room cleanliness upon discharge per departmental expectations.
Follows up on patient safety incident reports per organizational expectations.
Ensures all staff are in compliance with departmental policies, training, and procedures.
Monitors and audits equipment for cleanliness and proper set up: chemicals labeled, solutions adequately dispensed; and tools cleaned and properly stored on cart.
Ensure staff have the necessary tools and supplies to successfully perform their duties.
Submits work orders for maintenance repairs, as needed.
Attends all departmental meetings.
A Engages in process improvement by suggesting ways to improve departmental performance
Partners with other OHSU departments to improve patient care and throughput
High School Diploma
5 years of lead or supervisory experience; or
2 years of lead or supervisory experience with an Associates degree;
1 year of lead or supervisory experience with a Bachelors degree
Customer service focus
Proficient skills in English language: reading, writing, verbal
Ability to manage, prioritize, and follow through all assigned tasks
Ability to self-manage
Computer skills: Word, Excel, Outlook, ability to learn and operate various software programs
Excellence attendance, punctuality and preparedness for work
Ability to train and develop staff
Ability to work with highly diverse population
Ability to give and receive feedback in a constructive manner.
Must be able to perform the essential functions of the position with or without accommodation
Associates or Bachelors degree
Lead or supervisory experience in a hospital setting.
Experience in Environmental Services, Housekeeping, or Custodial Services.
Experience in a high volume customer service environment.
Previous experience in performance improvement tools such as lean, continuous quality improvement, etc.
Experience in academic healthcare or other matrix organizations
Experience in union environment
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm