Minimum Education: HSD or GED required. Bachelorsâ degree preferred.
Minimum Experience/Knowledge: Two-years of experience in medical setting preferred but not required.
Required License/Certification: Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. The Referral Coordinator for transplant reports to the Transplant Director of Ambulatory Care Operations. The position is responsible for coordinating all components to successfully clear a patient to be seen for initial consultation. This includes the following: receiving the referral and uploading it to the transplant EMR, creating patient profiles with demographic information in the Keck and Transplant EMR, obtaining additional medical records as needed, verifying basic insurance eligibility, acknowledging receipt of referral to patient and referring source, requesting patient clearance from the clinical and financial coordinators and scheduling the initial appointments with the patient. The referral coordinator will know how to effectively triage urgent and acute cases for referred patients. Additionally, he/she is responsible for updating system information to effectively track patient throughput. This includes reporting to his/her supervisor any outlying cases, active backlog or failure to deliver excellence in customer service. The referral coordinator is also expected to use critical thinking skills to evaluate better ways to expedite patient clearance, streamline process flow for increased performance and program growth. The referral coordinator acts as the primary and first point-of-contact for patients and all referral sources. Excellent interpersonal and telephone skills. Knowledge of Microsoft Office Suite, computer literacy, Preferred bi-lingual Spanish.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.