Panther Central - Pennsylvania-Pittsburgh - (19008373)
Business and Auxiliary Services is seeking a qualified Customer Care Specialist to provide direct customer service and support to Panther Central. Duties associated with this position include but are not limited to:
* Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc.) and telephone
* Assist with administrative functions as required and/or requested.
* Responsible for data entry, data queries, and updating data in all applicable University systems.
* Explain policies and procedures of housing, food services, and ID card to students, parents, faculty, staff and other visitors.
* Responsible for monitoring and reporting problems regarding lobby area to appropriate staff.
* Other duties as assigned.
*Please note, there are multiple shifts are available for this position:*
Wednesday-Friday, 12:00pm-8:00pm AND Saturday-Sunday, 10:00am-6:00pm
High School Diploma or GED. Preferably two to three years experience in a customer service area. Applicable experience can be considered in lieu of a degree.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity, and diversity. EEO/AA/M/F/Vets/Disabled.
Department Details: Business and Auxiliary Services consists of Auxiliary Services; Auxiliary Operations and Finance; Auxiliary Business Administration and Maintenance; and the University Stores. Our Department strives for the highest standard of quality and service. Our Auxiliary Services team provides exceptional customer service through Panther Central, our 24/7 help desk that assists students with their on-campus living needs and serves as the University's ID Center. Our team is responsible for the leasing and assignment of all residence halls and University-owned apartments. We oversee 21 dining locations including restaurants, coffee carts, campus catering, and a food truck. We manage, plan, and coordinate all logistics for on-campus conferences, events, and summer camps. Additionally, our team creates communications and marketing materials for the Department and maintains computer hardware and software programming, ranging from point of sales systems to residence hall security.
Minimum Education Level Required: High School Diploma or GED
Minimum Experience Level Required: 2-3 years experience
Work Schedule: Multiple Shifts Available
Hiring Range: $18,564.00 - $28,860.00
Relocation Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents: Resume, Cover Letter
Optional Documents: Not Applicable
Internal Number: 19008373
About University of Pittsburgh
Founded in 1787, the same year the U.S. Constitution was signed, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. One of three state-related research universities in Pennsylvania, Pitt is a member of the Association of American Universities (AAU), which comprises 62 preeminent doctorate-granting research institutions in North America.Pitt faculty members have expanded knowledge in the humanities and sciences, earning such prestigious honors as the National Medal of Science, the MacArthur Foundation’s “genius” grant, the Lasker-DeBakey Clinical Medical Research Award, and election to the National Academy of Sciences and the Institute of Medicine. Pitt scientists have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments.Pitt students have earned Rhodes, Goldwater, Marshall, and Truman Scholarships, among other highly competitive national and international scholarships.Alumni have pioneered MRI and TV, won Nobel and Pulitzer Prizes, led corporations and universities, served in government and the military, conquered Hollywood and The New York Times bestsellers list, and won Super Bowls and NBA championships.