Summary: Grand Valley State University’s Seymour and Esther Padnos College of Engineering and Computing (PCEC) and Center for Scholarly and Creative Excellence (CSCE) invites applications for the position of User Support Specialist. The Administrative Professional position will provide second level support of users, software, hardware, and remote desktop technologies for the GVSU High Performance Computing environment.
Required Qualifications and Education:
BS in Computer Science or related field
Excellent customer-facing skills including conflict resolution
Excellent written and oral communication skills
Excellent training skills
Preferred Qualifications and Education:
Able to prioritize and balance competing needs
Experience with support of computer labs and remote desktop environments
Works independently with minimal immediate direction
Exhibits extensive troubleshooting, research, and diagnostic skills
Ability to diagnose BYOD security, including antivirus, personal firewalls, OS patching, and hardening
Works well within a team
Responsibilities – Essential Functions:
Provide first and second level support for computer hardware and software issues. Problem resolution will involve telephone assistance, remote support, and/or one-on-one support as appropriate
Maintain and manage the support web system
Manage the support processes of hardware and software needs in a variety of computing platforms (Windows, Macintosh, and/or Linux)
Coordinate efforts with HPC team to plan, configure, deploy, upgrade, and troubleshoot computing needs in the PCEC/CSCE environment.
Oversee support of computer labs and virtual desktop infrastructure
Document and create user accessible FAQs for distribution of HPC procedures, standards, and best practices related to troubleshooting, maintenance, installations, and deployments
Create training materials (written and video) based on environment support needs
Offer classroom-style and one-on-one training sessions to GVSU faculty/staff
Responsibilities – Non-Essential Functions:
Other responsibilities as assigned.
Salary: Commensurate with experience and qualifications
Department/Division: Padnos College of Engineering and Computing Dean’s Office and Center for Scholarly and Creative Excellence
Campus: Grand Rapids and Allendale
Application Deadline: Consideration of applications will begin immediately and the posting may be closed at any time at the discretion of the University.
How To Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. Applicants selected for interviews will be required to submit official transcripts prior to the interview. If you have questions or need assistance, call Human Resources at 616-331-2215.
Grand Valley State University educates students to shape their lives, their professions, and their societies. The university contributes to the enrichment of society through excellent teaching, active scholarship, and public service.