The HR Student Employment Specialist (HRSES) provides front-line assistance to student employees and HR Business Partners. The Specialist plays a direct role in processing complex student employee transactions through approving or initiating business processes in the HR data management system, Workday. This position applies knowledge and understanding of HR regulations and University policies to ensure employment records and transactions are accurate, and are completed correctly in a timely manner.
Processes student employee transactions through approving or initiating business processes in Workday
Resolves standard issues for student employees and student new hires in Workday, escalating issues to HR Senior Operations Analyst when appropriate
Develops deep knowledge of Workday business processes and relevant supporting system(s) that interact with Workday; become a subject matter expert on add additional job, assign pay group, onboarding, change job, switch primary job, period activity pay, end additional job, and others as needed
Applies knowledge of Academic Information System (AIS) and Federal Work Study to determine eligibility for employment as a student and to verify Work Study Awards
Ensures service is delivered with a strong focus on customer satisfaction
Partake in the monitoring all Federal Work Study studentsâ™ employment transactions in Workday including monitoring award spending, communicating with Human Resource Partners, running reports, etc.
Use reports generated through Workday to take required action on students employment records and jobs
Superior computer skills with online and/or cloud based applications, as well as with common Microsoft Office software (e.g. word processing, spreadsheets)
Excellent customer service, communication (both oral and written), interpersonal and organizational skills
Ability to effectively handle multiple concurrent tasks, as well as frequent interruptions
Ability to coordinate and maintain multiple tasks simultaneously as well as deliver responses and results within established time frames
Strong analytical and problem solving skills
Education, Experience or Certifications:
High school diploma or equivalent required
Bachelor's Degree preferred
At least three yearsâ™ experience in Human Resources, or two years in Human Resources at the University of Chicago
Previous experience in a higher education institution
Familiarity with administrative processes, procedures, and systems within a university setting
Previous call center experience
Technical Knowledge or Skills:
Previous experience with Workday HCM
Professional experience working within SaaS/CRM/ERP system
Reference Contact Information
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR06247
About University of Chicago
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